Do you ship internationally?

We do ship internationally and offer free international shipping to our SOHEER Members! International shipping fees do apply to all non-SOHEER Members.

How long is the delivery time for my order?

Shipping:
If you choose standard shipping (default), your order will be delivered within 3-9 business days after it leaves our warehouse.
Or you can also choose Priority shipping with an extra fee, your order will be delivered within a week or less after it leaves our warehouse. Priority shipping fee is not refundable.

International Package:
We do not guarantee arrival dates for International packages due to many factors out of our control including but not limited to weather/natural disaster, delays in custom clearance, and/or delays on the courier’s end.

What about Customs, Duties and Taxes?

In addition to the shipping costs, you will be responsible for paying the amount of Customs Duties & Taxes (for customs clearance). We must declare all items at their full price and cannot change this amount to lower custom fees.

Duties and taxes on shipments are legal requirements that must be settled before your shipment can be delivered and are based on both the type and value of the item(s) being shipped. These fees are mandatory government taxes and are not collected by us. Shipping carriers may prepaid Tax and Duties to customs for package clearance and later collect from recipient.

The goods will be imported on behalf of the consignee/buyer. The consignee authorizes us to import the goods on his behalf. Further, the consignee/buyer agrees that SOHEER  may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker)

Customers shall be responsible for Duty and Tax. Customers shall be responsible for customs clearance. Customers shall be held responsible for shipment pricing/charges due to shipment abandonment, rejection, undeliverable or return caused by custom’s clearance process.

When will my order ship?

Most in-stock items are shipped within 2-7 business days. We list the processing time in the description part of every product.

Damaged, Defective or Wrong Item

For items that are damaged, defective or wrong item shipped, please send us a photo of the damage within 48 hours of receiving the shipment. If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. We will provide you with free return or refund. Priority shipping service fee is not refundable.